City Owner terms of use

Section I: Terms
1. For the purpose of these City Owner Terms of Use:
‘The City Owner Service’ (the ‘Service’) means all pages of the website located at https://cityowner.io/, as well as City Owner Mobile Application that provide access to a database of UAE properties through the Service.
‘Website’ means all pages of the website located at https://cityowner.io/pc.
‘City Owner Mobile Applications’ means software (for mobile devices) on the Android and iOS platforms available for Users to download at
‘User’ means a legally capable individual using the Service to purchase Items in application/placing advertisement/booking properties.
‘Recipient’ means a third party indicated by the User as the recipient of the Items or services if the recipient of the Items or services is not the User.
‘Personal Area’ means the User’s personal area in the Service associated with the User’s account in which the User can manage personal settings, view Order History, etc. A personal area is created for the User after signup for the Service.
‘Item’ means an object of sale and purchase (a thing), not withdrawn from the market and not subject to commercial restrictions, which is the subject of a purchase/sale/supply agreement concluded using the Service. The subject of purchase and sale or booking may be property or non-food Items about which information is posted on the Service.
‘Seller’ means a legal entity listing their Items for sale or lease using the Service.
‘Order’ means the performance by the User of actions aimed at concluding an agreement for the booking for the further purchase or leasing of Items.
‘Chat’ means a tool implemented in the Service for exchanging messages with the Support Service , available in the Mobile Applications and on the Website pages.
‘City Owner terms of use (the ‘Terms’) means this document, posted on the Internet at http://cityowner.io/Termsofuse Declaration
‘City Owner’ means application which ownership (including intellectual property rights) belongs to Top Level Project Management Services , license number 924970 (Dubai mainland , United Arab Emirates)
2. Terms that are not defined in clause 1 of this Section of the Terms of Use may be used in the Terms of Use. In this case, the given term shall be construed in accordance with the text of the Terms of Use. In the absence of an unambiguous interpretation of the term in the text of the Terms, one should be guided by the interpretation of the term defined by the legislation of the United Arab Emirates or in the Service or generally used on the Internet.

Section II: General Provisions
1. By using the Service, the User is considered to have accepted the Terms in full, with no reservations or exceptions, and is also considered to have accepted in full, with no reservations or exceptions, the terms of:
● the Declaration of consent relating to the processing of personal data, available on the Internet at http://cityowner.io/Declaration
● the Cookie Policy, available on the Internet at https://flowwow.com/en-en/docs/cookies/;
● The Flowwow Terms of Use, available on the Internet at http://cityowner.io/DeclarationTermsof.
If the User does not accept the Terms and/or the terms of the documents specified in this clause of the Terms, he or she must immediately stop using the Service.
2. The Service has the right to change the text of these Terms and the documents specified in clause 1 of this Section of the Terms. Such changes shall take effect from the publication date unless otherwise expressly stated at the time of publication. The current text of the Terms is available on the Internet at: http://cityowner.io/Dec.

3. The User undertakes to check the Terms for changes independently. Failure by the User to read the Terms may not serve as grounds for the User’s failure to fulfil his or her obligations or the User’s failure to comply with the restrictions established by the Terms.

Section III: Signup for the Service
1. To use certain features of the Service and/or to play a Game and/or place a booking, the User must complete the registration procedure:
● to use the Service through the Mobile Application, the User must:
○ enter a phone number and other data indicated by the Service as required in appropriate fields;
○ enter the verification code sent via a text message to the specified phone number in the appropriate field;
● to use the Service through the website, the User must:
○ click the ‘Login’ button and enter a phone number in the special field;
○ enter the code received on the specified phone number in the special field for entering the code
2. Signup for the Service is free.
4. After signing up for the Service, a user account shall be created and made available to the User.
5. City Owner processes Users’ personal data in accordance with the Privacy Policy, available on the Internet at https://cityowner.io/pc.
6. By signing up for the Service, the User agrees that City Owner may send informational and advertising messages as well as service notifications including those related to Orders and bookings:
● at the email address specified during signup
OR
● through calls/SMS/push notifications or otherwise to the phone number specified during signup and/or in the Order.
The User has the right to opt out of receiving informational and advertising messages by disabling the corresponding feature in the Service settings and/or following the instructions in the message received.

Section IV: Conditions for Users for making bookings/ leasing advertising platforms
1. Placing an Order
1.1. A user places an order independently using the features of the Service.
1.2. When placing an Order using the Service, the User concludes contracts for the booking for the further sale or purchase of property, entering into direct contractual relations with the Seller from which he or she is buying the Items/leasing advertising platforms. All rights and obligations under the agreements concluded with the User arise directly for the Seller/Buyer (Third Party). Using the Service, City Owner provides the User with information and consulting services consisting of the ability to:
● select Items;
● to book property for the further conclusion an agreement for the sale or purchase or lease the property or an agreement for the leasing of advertising platform;
● pay for the Order (The Parties acknowledge that this Service is not a payment service and City Owner is not a payment service provider.
● modify or cancel the Order.
1.3. By placing an Order, the User agrees that the Seller has the right to authorize a third party to deal with the Customer regarding the execution of the Order.
1.4. At the time of Order placement, the User is obliged to familiarise himself/herself with the following information:
● about the Seller’s full company name (name) and the Seller’s address (location);
● about the location of the property;
● about the price (including VAT and other taxes, if applicable) and terms of purchase of the Items, about the payment procedure;
● about the time frame of service (in case of leasing)
1.5. Information on the Service about the availability of Items is confirmed when the User places an Order and, due to the technical features of the Service, may change at the time Order placement.
1.6. When placing an Order, the User is obliged to indicate all the data necessary for the execution of the Order, including but not limited to the following:
● his or her current contact information to the extent provided for by the Service;
● the current contact details of the Recipient of the Items to the extent provided for by the Service.
1.7. Entry by the User of inaccurate and/or incorrect data specified in clause 1.6 of this Section of the Terms shall be grounds for the Seller to cancel the Order.
1.8. City Owner has the right to block a User’s ability to place an Order in the event of repeated cancellation of Orders placed by the User and/or repeated refusals of the Items and in the event of violation of these Terms. The blocking period shall be established independently by City Owner.
1.9. The confirmation of the Order is the payment made by the User. The Seller shall accept the order for execution only after the User has fulfilled the obligation to pay.
1.10 The agreement with the Seller/City Owner shall be considered concluded:
● if the User pays for the Order using Google Pay—from the moment the User clicks the ‘Pay’ button;
● if the User pays for the Order using Apple Pay—from the moment the User clicks the ‘Buy’ button;
● if the User chooses a bank card to pay for the Order—from the moment the User clicks the button ‘Complete registration’ or ‘Order’.
The contract shall be considered concluded in electronic form under UAE Civil Code.
1.11. By paying for the Order, the User confirms:
● that he or she has been fully informed of and understands the information specified in clause 1.4. of this Section of the Terms;
● agreement to all material terms of booking and/or lease.
1.12. After paying for the Order and sending information about the Order to the Seller, the User cannot change the Order through the Service. If he or she wishes to change an Order, the User can contact the Seller using the contact information indicated on the Service or via Chat.

2. Order cost. Payment procedure
2.1. Possible payment methods for the Order at the time of Order placement are indicated on the Service. The method the User chooses from the available payment methods shall be considered the agreed payment method.
2.2. When payment is made for an Order using Google Pay/Apple Pay or by credit card, payment is made to the current account of The Top Level Project Management Services , which, in terms of accepting funds as payment for the Order, acts on behalf of the relevant Seller with the involvement of an authorized payment acceptance operator or electronic money operator and is the recipient of payment as a beneficiary. The User’s obligation to pay is considered fulfilled from the moment payment is confirmed by the credit institution serving the User. The Top Level Project Management Services and the Seller are not responsible for any additional expenses of the User related to the chosen payment method (including but not limited to foreign currency exchange). The Top Level Project Management Services does not store the User's banking data and has no access to them. The data necessary for making a payment is stored in an encrypted token that is transferred to the authorized payment acceptance operator or electronic money operator.
2.3. The Seller shall issue a Tax Invoice for the amount of the order independently under the legislation of the United Arab Emirates. It can be sent to the User’s e-mail specified during Registration. When placing an Order, the User is responsible to provide correct data to be specified in a Tax Invoice. If the User provides incorrect or incomplete data, the Seller is not obliged to issue a new Tax Invoice.
2.4. The User agrees that the personal data that the User provides to The Top Level Project Management Services through the City Owner when paying for an Order and/or for a refund can be transferred by The Top Level Project Management Services to credit institutions involved in the transactions in question.

3. Game
3.1. The User has an option to play Game in the application. By using this option User can buy a virtual plot of land for the real money and will have multiple option to construct a property on it. In the same city User can rent (for the certain remuneration) an advertising platform (for example on any building) in order to place the real advertising. The final decision on granting or not granting an advertising platform for the User shall be made by the management of City Owner (through the process of moderation) which is final and not a subject to appeal.
3.2. The User also has an option for the placing an advertisement (for free) in one of the advertising platforms and request the Management of City Owner to place it. The final decision on granting or not granting an advertising platform for the User shall be made by the management of City Owner (through the process of moderation) which is final and not a subject to appeal.


4. Become a Partner
4.1. The User can take a course on training and acquiring the skills of a real estate agent, then to pass exam and in the future to become a partner of the Company, who will be able to bring clients to the Company.

5. Support for the Consideration of User Claims
5.1. City Owner’s liability is limited to the liability provided as per the United Arab Emirates laws. Responsibility for the execution of the contract concluded between a User and the Third Party (like a Seller, Landlord etc.) using the Service and for the observance of other consumer rights is borne by the Third Party.
5.2. The Service provides Users with the function of information support for the consideration of claims. This does not imply that City Owner has the authority to satisfy the Users’ claims, including those related to the inadequate quality of Items. When providing such a function, City Owner acts as a mediator.
5.3. Within 14 (fourteen) days from the moment a deal concluded the User has the opportunity to settle any claim with the Third Party through the Service. Upon the expiration of the specified period, the User will settle all claims directly with the Third Party without the involvement of City Owner.
5.4. Acting as a mediator City Owner or its representatives has the right to request information and documents necessary to decide on the claim from the User. The User’s failure to provide the requested information and/or documents may be grounds for deciding on the claim in favour of the Third Party.
5.5. The term for an initial response to a claim with the participation of City Owner as a mediator is up to 12 (twelve) days, subject to the timely provision of the requested information and/or documents by the parties. The term for making a final decision is up to 11 (eleven) days from the date of provision of all the requested information/documents.
5.6. If any of the parties disagree with the decision of City Owner, the dissenting party has the right to resort to other methods of protecting their rights provided for by the current legislation of the United Arab Emirates.


Section V: Other Terms
1. If one or more provisions of the Terms are declared invalid or unenforceable for one reason or another, this shall not affect the validity or applicability of the remaining provisions of the Terms.
2. The Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Matters not settled in the Terms are subject to resolution in accordance with the legislation of the United Arab Emirates. All possible disputes arising from relations governed by the Terms shall be resolved in the manner prescribed by the current legislation of United Arab Emirates.
3. City Owner does not guarantee the absence of interruptions in the operation of the Service due to technical malfunctions, maintenance, etc. However, it shall make commercially reasonable efforts to ensure the functioning of the Service around the clock.
4. City Owner is not responsible for damage (direct or indirect) caused to the User or third parties due to the use or inability to use the Service and shall not compensate for such damage unless otherwise provided for by the current legislation of United Arab Emirates.
5. City Owner is not responsible for any damage to the device or software of the User or another person caused or associated with the use of the Service or when clicking on the links posted on the Service unless otherwise provided for by the current legislation of United Arab Emirates.
City Owner belongs to Top Level Project Management Services, professional license 924970,
(Dubai , United Arab Emirates)
Email: Info@cityowner.io
Phone: +971 58 537 7276